Frequently Asked Questions

Let's find the answers!

General Website Questions

If you'd like an overview of what we have available on GoShopping, you can browse the Home Page where the currently popular collections are shown. All our brands are also listed under the “Browse Exclusive Brands” menu, and you can find more options there.

If you know which specific product you’re looking for, you can enter the product name (or even just a part of it) in the Search Bar, located at the top of every page. As you type, suggestions will pop up and you can choose as it appears. Alternatively, you can press “enter” or click the arrow at the bottom to be shown more results.

If you can’t find what you are looking for, please reach out to us on any of our contact channels (please see “How can I contact GoShopping?”). New stock might be arriving soon! We will investigate and see if it’s possible to find what you are looking for. We might even add a new product range to the store if it’s not available yet!

Yes! We offer GoShopping Gift Cards at a variety of values. You can visit the Gift Cards page, choose your desired value, and simply add it to your cart. Once you’ve completed your purchase, you will receive a digital gift card with a unique discount code. This can then be redeemed in-store at any time. There are no additional charges involved, the value you pay is what you will receive.

If you want a personalized gift card, please contact us directly and we will be happy to assist you in creating exactly what you have in mind!.



Payments, Accounts, and Fees

We have a selection of reliable, flexible, and user-friendly payment methods available.

PayFast is the payment gateway that enables credit card purchases via VISA and Mastercard, as well as PayFast Instant EFT, Mobicred, and Zapper payment options.

PayJustNow offers you the chance to pay off your product in 3 interest-free instalments over 3 months. You will still receive your product(s) immediately! 

With PayFlex you can split your payments into 4 interest-free instalments, and you also still receive your product(s) immediately! PayFlex also offers standard credit card payments.

You don’t need to create an account with GoShopping to order. You can complete all the checkout steps without creating an account, and GoShopping will not store your info.

We do encourage you to create an account, as you will be able to log in, see your order history, and will have better product recommendations according to your previous purchases. You can also sign up for our newsletter at the bottom of the site or at checkout to be notified of specials and competitions.

A delivery fee is added depending on the total weight of your ordered items. You will see the final delivery fee added after you have selected your shipping option at checkout.

Orders of more than R2500.00 have FREE DELIVERY!

The current standard delivery fees are listed below.

 

Standard Delivery: <2kg                                              R110.00

Standard Delivery: 2kg – 10kg                                     R150.00

Standard Delivery: 10kg – 20kg                                   R190.00

Standard Delivery: 20kg - 30kg                                    R300.00

Standard Delivery: 30kg - 40kg                                    R400.00

Standard Delivery: 40kg - 50kg                                    R550.00

Standard Delivery: 50kg - 60kg                                    R700.00

Standard Delivery: >60kg                                             R1000.00

  

All rates are subject to change. Although we strive to keep the fees standardized, certain items are classed as exceptions and might have individually set delivery fees.

Shipment and Delivery

All GoShopping orders are delivered by courier, straight to your door. We only make use of courier partners that operate at the very highest standard, ensuring that you receive your package in perfect condition.


We deliver all over South Africa! Wherever you might be, we’ve got you covered

We endeavour to have your package delivered as quickly and efficiently as possible. The standard estimated delivery time on all orders is between 3 and 5 business days. Depending on your delivery address, this timeframe might change slightly – if it does, we will inform you accordingly.

Once your order has been confirmed, we will arrange for the courier to collect your product from the warehouse. As soon as this is confirmed, you will receive a tracking number with a link to track your order.


Issues and Enquiries

We are dedicated to providing you with high quality products, delivered in a professional manner. If you receive a different product than you ordered, or the product is damaged on arrival, please keep the original packaging intact (if possible) and reach out to us via the contact form or by sending an email to sales@goshopping.co.za. We will investigate your case and assist you as quickly as possible. For more in-depth terms and conditions, please see the GoShopping Returns Policy.

You are very welcome to reach out to us at any time, we’re always happy to help! The Contact Form is the first channel of contact, where we will assist you as quickly as possible. Alternatively, you can chat to us with the following contact details:

 

E-Mail:            sales@goshopping.co.za

Tel:                  +27 (0) 21 023 1499

 

Finally, you can always send a direct message to our social media pages on Facebook and Instagram. We monitor all channels and will get back to you as soon as we can.

We are always interested in adding unique, locally produced products to our store and helping your business grow! If you are interested in selling on GoShopping, please visit the Sell on GoShopping page and fill in the short contact form. We will contact you and together we can take it from there!